Access to the website and actions in it are limited to people aged 18 and above on the day the action is taken.
Purchases on the website are possible with valid credit cards cleared by a credit card company operating in Israel.
Products will be sent only after authorization of the transaction’s validity is received from the credit card company.
The website is secured with SSL technology.
Product order procedure
The sale of products on the website will take place provided that the products are in stock, that you have fully entered all the necessary information, that the credit card you are using is valid, and that the credit card company clears the transaction. If no clearance is received or the products are not in stock, we will not provide the products. We will send you an email notice to this effect and we will not charge the cred card. If you are charged erroneously, please contact us immediately and we will arrange for a refund.
The operators of this website retain the absolute right not to provide the products appearing on this website based on their exclusive judgment, on condition the credit card used by the purchaser has not been charged or, if charged, the transaction is canceled or the money returned to the purchaser.
If an order is not delivered because of erroneous personal information and/or address entered by the purchaser, the purchaser will be charged for redelivery and assessed a handling fee. Important: The submission of false personal information is forbidden and constitutes a criminal act according to the 1977 Provisions of the Penal Code.
Please make sure to enter only exact and current information.
The prices listed include VAT, but exclude the delivery charge, which will be added when you complete the order and select your delivery method.
Returns, exchanges, refunds, and cancellations
After making a return, you may exchange the items or received a refund for the goods for which you paid, minus the delivery charge and handling fee (even if not paid in practice by the customer) as follows: NIS 20 for registered mail, NIS 40 for courier service, and a cancellation fee of 5 percent of the cost of the item(s) for a maximum of NIS 100.
Customers may cancel an order within 20 days of the date of purchase by written request to the website’s email address found on the Contact page. After approval for the return has been given, customers will be credited for the purchase price minus the delivery fee. To arrange a return, email us at [email protected] and note (1) the purchase date, (2) the order number, and (3) the reason for the return. In response, customers will receive an email containing return instructions. In any case, the cost of return delivery is the customer’s responsibility.
If approval for the return is not given, we will return the product to the customer at his/her expense.
By law, refunds/exchanges on underpants is prohibited.
SheNashi is not liable for any damage caused by incorrect use of a product or caused by a product used in contravention of the product instructions and/or for fractures, scratches, or cracks caused by lack of caution.
Opened product packages and/or used products are not covered by our return and exchange policy. We cannot exchange a product or provide a refund for it unless it meets our return and exchange policy. Please check the product very carefully before opening it to make sure it is the product you ordered.
We promise to deliver orders within 14 business days from the time the transaction is authorized. Products will be provided by Israel Post or courier service. Orders shipped via Israel Post will be delivered on the Israel Post schedule and will depend on its standard quality and service terms.
The website tries to provide precise information. However, there may be inaccuracies and/or mistakes due to technical problems or human error. We are not liable for any direct and/or indirect damage to website users as the result of reliance on and/or use of the contents and information appearing on this site.
The products pictured on the website are for illustration purposes only. There may be differences between the images pictures and the products sold on the internet store.
The website does not guarantee full stock at any time. When we are out of stock, we will do our best to note this on the website.
Website users hereby declare that they understand that there may be power outages, website breaches, server crashes, etc. that might lead to loss of information, the presentation of partial information, loss of previously entered data, and other problems, and hereby forfeit consequent claims, suits, and/or other demands.
Purchases, deliveries, and return policy
By placing an order, you hereby declare that you are over 18 and the owner of the credit/debit card or other means of payment used to pay for the order.
If you are using the website in the name of a legal entity (including a company, partnership, or registered business), you hereby declare you are authorized to take action in the name of the state legal entity.
Payment is by credit card or PayPal.
The credit card will be charged using the Isracard clearance system.
Courier service to your home costs NIS 40. Orders of items from the Love Line will arrive within 3 business days to most parts of the country to the address entered by the purchaser. Orders of underwear will arrive within 14 business days to most parts of the country to the address entered by the purchaser.
Israel Post service costs NIS 20. Orders of items from the Love Line will arrive within 7 business days to most parts of the country to the address entered by the purchaser. Orders of underwear will arrive within 14 business days to most parts of the country to the address entered by the purchaser.
At check-out, you can select the option of collecting your order at any time from the shop in Efrat.
On orders exceeding NIS 300, delivery is free of charge and will be made by Israel Post registered mail.
Some delays may occur for deliveries to outlying addresses. We are not liable for delays due to factors outside our control, such as mishaps, delays, strikes, or slowdowns at Israel Post, problems with the computerized and/or telephone systems affecting the check-out and payment process, and problems affecting email service.
We do not manufacture the products we sell and are not liable for their quality, features, etc. Purchasers are aware that sometimes there are slight changes in color between the images appearing on the website and the products delivered.
SheNashi and its employees are not liable for any unauthorized or use or misuse or illegal or fraudulent use by a third party of the credit card used to make a purchase on the website.
Product warranties are as noted on the website if a particular product bears a guarantee and, if not, based on the warranty provided by the product’s importer or manufacturer.
The product booklet and certificate of guarantee, if such exists, will be provided with the products by the manufacturers, importers, and distributors of the products in accordance with the conditions appearing on product packages, if they appear.
Battery-operated products are examined and found to be in good working order before being sent.
If a product is defective, it will be exchanged for an identical product in good working order.
Before using any product, read the instructions for maintaining it in good working order and to safeguard your health.
Chargeable and battery-operated devices are delivered with a leaflet of explanations and instructions for use. Read these carefully before using. The website also provides detailed information about every product under the heading “Product care.” Read the instructions carefully before use.
If you encounter problems while trying to operate the product, please contact us for help. Do not use force and avoid causing damage to the products. Products damaged as a result of forced use will not be exchanged.
The certificate of guarantee is the responsibility of the marketing importer or the manufacturer, provided the user has followed the instructions for the product’s use and the terms of the guarantee.
The personal information customers/purchaser submit upon making purchases will not be submitted to any third party.